May 13, 2024
Having built our reputation as a business process outsourcing company, we know that prioritizing efficiency and productivity, as well as cost and risk management, will often take center stage. For many on the outside, the concept of hospitality might seem like an afterthought. For us, however, this isn’t just a nicety that we look for in employees—it's a cornerstone of our approach to client engagement. Embracing hospitality as a service can leave a lasting impression on others’ clients, elevate their experience, and something that elevate our teams working in outside firms.
With many of our personnel working on-site in our partners' offices, we are especially conscious of the way that they will represent both our brand, and that of our clients. We understand that first impressions are critically important, but that in working in close quarters with others there are long-term impressions to consider as well.
Whether it's a visitor stepping into our client's office for the first time or a daily interaction, the encounters we have with those in the office, or over the phone sets the tone for the entire experience. That's why we prioritize hospitality as a fundamental aspect of our Reception Services. From the warm greeting at the door to the way meetings are prepared for, every interaction is infused with a sense of professionalism and representation of the client’s unique company culture.
But hospitality is more than just a smile and a handshake—it's about making people feel valued and cared for. In the context of reception services, this means going above and beyond to anticipate needs and exceed expectations, as we strive for excellence in every area of our business. Propper training and understanding of each office’s personal needs and circumstances allow our teams to commit to creating a positive and memorable experience for all.
Our Hospitality Services often extend beyond the usual workday to the events and gatherings we help our clients plan and execute. Our dedicated team approaches planning with the same dedication to excellence that defines our business. We work closely with our clients to understand their vision, objectives, and preferences, ensuring that every detail is meticulously planned and executed to perfection. For example, when one client wanted to host a family-friendly event, we made sure that there would be games and experiences that would appeal to the younger attendees. For another event, our client wanted the experience to be reflective of India, giving our catering team an opportunity to weave specialty flavors and colors into their planning.
One of the key principles of hospitality as a service is customization. We recognize that every client is unique, with their own set of goals, priorities, and preferences. That's why we take a personalized approach, tailoring our training to meet the specific needs of each client and their area of business.
We also know that there is a lot to be found in attention to small details as well. For instance, the change in tone of voice when someone smiles while on the phone. From the thoughtful touches that greet guests to the seamless transitions that keep events and meetings running smoothly, small gestures have a big impact.
Hospitality and Reception are services characterized by authenticity and sincerity. We believe that genuine relationships are built on trust, transparency, and mutual respect. That's why we approach every interaction with honesty, integrity, and a genuine desire to serve our clients' best interests. Whether it's providing honest feedback and guidance during the event planning process or resolving any issues or concerns that arise with professionalism and grace, we strive to build lasting relationships based on that mutual trust and respect.
One of the fundamental aspects of hospitality as a service is empathy. It's the ability to put oneself in the shoes of the customer, to understand their perspective, and to anticipate their needs before they even articulate them. Empathy allows businesses to forge genuine connections with their customers, fostering trust and loyalty in the process.
Hospitality as a service, or a core component of our services, is about more than just a to-do checklist—it's about creating meaningful connections and memorable experiences that resonate with our clients and their valued customers and employees for the long term. We hope the sense of welcome, attention, and lasting impression from GLC’s team serves your business even beyond the efficiency, risk management, and other benefits that our services are built on.