August 13, 2024
Nothing breaks down an individual's morale more than simply being unable to answer the question “why am I doing this?”
That one question going unanswered is the start of a breakdown in productivity, workplace culture, and team dynamics.
When an individual knows why they are performing certain tasks they can find meaning in it, sometimes they may even find personal purpose or enjoyment in knowing that they are making an impact through their actions. Once they have lost sight of the reasoning behind their actions, or if they no longer agree that it should be their task to undertake, they become at risk of leaving that station altogether, often creating a poor work environment as they go.
Business branding and work environment are maintained on an individual level. This is why we are so careful to hire proper candidates to work on-site for our client’s offices. We want each person to not only fill the tactical needs of your business, we want our people to be a good culture fit for your unique workplace.
In today’s talent market, there is more demand than ever for flexible working arrangements. As core employees move off-site in favor of remote work they can start to feel unsupported, or even burdened that there is less availability to their needs from the office. Arguably more importantly, clients may sense that there is little support from the office as they call and leave voicemails, wait for requested documents, or simply have a difficult time reaching an available person at the location.
The question of “who will do this?” is an important one for businesses that must arrange for organizational systems revolving around paperwork, document availability, and accessibility. For employees who are working remotely, hybrid, or traveling there is an expectation that they should still have access to their necessary tools and communications. Without office support, this can become difficult, sometimes impossible.
Businesses often hire and promote people with the intention that they will help boost the overall profits of the business and be beneficial to the company’s overall function. However, there are so many aspects of managing a successful business that have less to do with the core revenue, and more to do with organization, bookkeeping, and public image of the company. Over time, as key employees take on those responsibilities involving reception, mailroom, digitizing documents, and file production, their availability to address the main priorities of their jobs is consumed by daily tasks and organizational burdens.
"Having a reliable partner to handle non-core processes and departments allows an organization to concentrate on its main business activities,” says Mark Starns, one of our trusted Regional Directors.
He goes on to explain that “Choosing the right partner can help alleviate the strain on a firm's leadership and human resources, including labor scalability, compliance, risk management, reduced operating costs, and minimizing liability related to workers’ compensation, short-term disability, and all human resources functions. This will enable your Human Resources team to focus on your core employees. Additionally, we bring specialized skills and industry knowledge, high-quality service, and adherence to best practices."
While it is important that businesses pay attention to their branding, documents, and care of employees, it’s also true that no business lasts long if it is not generating necessary revenue, or caring for business operations as Mark outlines them. That is why we are dedicated to outsourcing those necessary tasks which are essential to business function, without interrupting those individuals who are at the core of the stream of revenue and business purpose.
We are here to answer the question of responsibility so that your staff never needs to ask themselves “why am I doing this?” Our staff is trained to take on the burdens of on-site support that steal the focus of revenue-generating employees.
Regardless if your staff is meeting with clients, working from home, or occupied with things that take them out-of-office, your base can still be fully staffed with personnel that are there to maintain office management and company culture.
Business leaders should not have to worry about who will answer phones, or direct communications. We can provide fully trained staff to meet that need. Our teams keep documents secure, available, and accessible to those who need them off-site.
As your core team enjoys the dedication of doing their work, as they were trained and hired to do it, your office can and should remain as fully supported, functional, and more organized than ever.
Our goal is to make your business more efficient and profitable. As revenue generators dedicate their work hours to making profits and satisfying customers, and with a third-party BPO to manage a seamless, fluid efficiency in the office you will experience new-found productivity. Research would indicate that a positive work environment, a boost in morale, and a lower risk or burnout and turnover will follow.
No business should suffer for lack of support in their on-site services. With so many communication tools available it makes sense for many individual employees to enjoy the flexible arrangement of choosing where they work. However, the necessary tasks that keep the business and client relations operating smoothly should not deteriorate as core employees move off-site. When necessary operations are still tied to a physical location, you can trust that our support staff will be there to let you Consider It Done, and keep your core staff operating at their peak productivity.